Terms and Cancellation Policy

The tour packages offered for sale by LİON TUR SEYAHAT TİC. LTD. ŞTİ. (the "Company" or "Lion Tour"), a Group A travel agency certified by the Ministry of Culture and Tourism of the Republic of Türkiye, consist of flight tickets, accommodation, transfers and tour/activity services. The cancellation and refund terms of each service item are subject to the policies of the supplier providing that service (airline, hotel operator, tour operator).

By completing a purchase, guests who make a reservation are deemed to have declared that they have read and accepted this policy.

Decisions on the cancellation and refund of flight tickets rest exclusively with the airline concerned. Lion Tour cannot be held responsible for the decisions the airline makes in this respect and gives no refund guarantee on behalf of the airline.

This applies in all of the following cases:

• Death of the guest
• Serious health problems, or an official medical report stating that the guest is unable to travel
• Family emergencies (force majeure within the family)
• Changes to personal plans

Even in the cases listed above, airlines may provide no refund or only a partial refund, depending on the ticket class, fare rules and their own commercial policies. The refund process is handled entirely under the international carriage rules of the airline concerned.

Important Notice: To protect against these risks, we strongly recommend purchasing travel insurance and/or cancellation protection when buying the ticket. Not having purchased such cover does not make Lion Tour liable.

For accommodation bookings, cancellation and refund conditions are set directly by the hotel or villa operator concerned, and their rules apply.

General practice:

• For cancellations made 14 days before the start of the stay, the cost of 1 night's accommodation is charged.
• Where the hotel has a more restrictive policy, the hotel's own rules apply.
• During special periods (New Year, religious holidays, high season) and for villa type accommodation, operators may apply stricter cancellation conditions.

The following deductions apply to tour programmes, transfers and activities organised directly by Lion Tour:

Where a refund is requested for refundable amounts other than flight tickets and accommodation, a 20% deduction applies.

For VIP tour programmes organised by Lion Tour (excluding flight tickets and hotel reservations), our guests may request to move their trip to any date they choose without paying any difference or additional fee.

Requests to change the date of flight tickets and accommodation are subject to the rules of the airline and hotel concerned.

• Refunds are made within 15 business days of the cancellation being confirmed.
• Refunds are made using the same method as the original payment.
• Lion Tour is not responsible for delays caused by banks or payment providers.
• For payments made by credit card, the bank's own processing times for refunds apply.
• Lion Tour is not responsible for differences arising from exchange rate fluctuations; refunds are made in the currency in which the payment was made.

Lion Tour cannot be held responsible in the following cases:

• Natural disasters
• Pandemics and health crises
• Flight cancellations and changes made by airlines
• Decisions of official authorities, border closures, changes to visa policy
• Strikes, war, terrorism and similar extraordinary events
• Death of the guest, serious health problems or family emergencies

In these cases, refunds and changes depend entirely on the policies of the service providers (airline, hotel, tour operator).

• Guests are personally responsible for the validity of their passports, visas and travel documents. No refund is made if the trip cannot take place because of missing or invalid documents.
• Lion Tour is not responsible for any loss arising from incorrect or incomplete information (name, passport number, date of birth, etc.). Airlines may charge for name corrections on tickets.
• Participation in adventure and activity services such as ATV safaris, scuba diving, water sports, boat tours, helicopter tours and similar is optional and by its nature involves risk. Guests take part in these activities of their own free will and at their own responsibility.
• Unless Lion Tour acts with intent or gross negligence, Lion Tour cannot be held responsible for injury, loss, damage or health problems that may occur during activities.
• Matters arising from the accommodation property, such as service quality, cleanliness, technical faults or room changes, are the direct responsibility of the hotel concerned. Lion Tour provides communication and support between the guest and the hotel on these matters, but cannot be held responsible for problems caused by the hotel's own fault.
• Unless the programme expressly states "VIP" or "private/exclusive", some activities such as boat tours and ATV safaris may be shared with other guests.

Lion Tour reserves the right to make changes to the programme where necessary, provided that an equivalent service is offered. The order or content of the trip may change because of weather conditions, the closure of a venue or operational necessity; in that case our guests are informed in advance.

Any dispute arising from this policy and the services purchased is governed by the laws of the Republic of Türkiye. For transactions made as a consumer, the provisions of Consumer Protection Law No. 6502 and related legislation are reserved; such disputes fall within the jurisdiction of the Consumer Arbitration Committees up to the monetary limits set by that law, and of the Consumer Courts above those limits. For all other disputes, the Courts and Enforcement Offices of İstanbul have jurisdiction.

You can send your cancellation and refund requests through the following channels:

• Email: info@liontourdubai.com
• Phone / WhatsApp: +90 549 906 98 02
• Web: www.liontourglobal.com

Cancellation requests must be made in writing (by email or WhatsApp). The date on which we receive the request is taken as the date of cancellation.